Othentica SMS Privacy Policy

Othentica, Inc. ("Othentica," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information associated with our SMS authentication services.

1. Purpose of SMS Messages

Othentica uses SMS messaging solely to help verify your identity and secure your account.

SMS messages are currently used for:

• Two-Factor Authentication (2FA)
• One-Time Passcodes (OTP)
• Account verification
• Security notifications related to account authentication

Othentica does not use SMS messages for:

• Marketing
• Promotions
• Advertising
• Sales campaigns
• Third-party offers

2. Information We Collect

When you use Othentica's SMS authentication service, we may collect:

Account Information

• Name
• Email address
• Mobile phone number

Authentication Information

• One-time verification codes
• Authentication timestamps
• Authentication success/failure status
• Device information (when available)
• IP address (when applicable)

Messaging Information

We may retain limited messaging metadata including:

• Mobile phone number
• Date and time messages were sent
• Delivery status
• Carrier response information
• Message logs necessary for security and troubleshooting

We do not collect or store the content of your personal text conversations.

3. How We Use Your Information

We use the information collected to:

• Verify your identity
• Protect your Othentica account
• Prevent unauthorized account access
• Detect fraudulent authentication attempts
• Improve account security
• Troubleshoot messaging delivery issues
• Maintain audit logs for security purposes
• Comply with applicable legal obligations

4. No Marketing SMS

Othentica will not use your phone number to send:

• Marketing messages
• Promotional offers
• Advertisements
• Newsletters
• Third-party marketing

unless you separately opt in to receive such communications in the future.

Your mobile number used for authentication is not automatically enrolled in any marketing program.

5. No Sale or Sharing of Personal Information

Othentica does not sell, rent, or share your mobile phone number or personal information with third parties for:

• Marketing
• Advertising
• Lead generation
• Cross-company promotions

We only share information with trusted service providers that help us operate our services, such as SMS delivery providers (including Twilio), cloud hosting providers, identity verification providers, and security vendors, solely for the purpose of delivering and securing our services.

These providers are contractually required to safeguard your information and may not use it for their own marketing purposes.

6. Data Security

Othentica uses commercially reasonable administrative, technical, and physical safeguards to protect your information.

These measures include:

• Encryption in transit
• Encrypted storage where appropriate
• Access controls
• Authentication logging
• Security monitoring
• Least-privilege access

7. Data Retention

Authentication records are retained only as long as necessary for:

• Security
• Fraud prevention
• Compliance
• System troubleshooting

When no longer needed, information is securely deleted or anonymized in accordance with our data retention policies.

8. Your Choices

You may:

• Update your phone number within your account
• Contact Othentica to request deletion of your account where permitted by law
• Contact support regarding authentication issues

Please note that removing your mobile number may prevent access to SMS-based authentication features.

9. Third-Party Service Providers

Othentica uses trusted providers, including Twilio, to deliver SMS authentication messages.

These providers process information only on Othentica's behalf and according to our instructions.

10. Children's Privacy

Othentica's services are not directed toward children under 13 years of age.

11. Changes to this Privacy Policy

We may update this Privacy Policy periodically.

Material changes will be posted on our website with an updated Effective Date.

12. Contact Information

Othentica, Inc.

Email: info@othentica.com

Website:

https://www.othentica.com