SMS Terms and Conditions
Othentica Account Security SMS Program
1. Program Description
The Othentica Account Security SMS Program provides text messages to help verify your identity and secure your Othentica account.
Messages may include:
- One-Time Passcodes (OTP)
- Two-Factor Authentication (2FA) codes
- Account verification codes
- Security authentication notifications
Othentica does not use this SMS program to send promotional or marketing messages.
2. Message Frequency
Message frequency varies based on your account activity.
Messages are only sent when you:
- Sign in to your account
- Verify your identity
- Enable or use Two-Factor Authentication
- Complete security-related account actions
Typical message volume is 0–10 messages per month, depending on your usage.
3. Message and Data Rates
Message and data rates may apply.
Charges depend on your mobile carrier and wireless plan.
Please contact your wireless provider for details.
4. Customer Support
If you need assistance, contact us at:
Email:
support@othentica.com
Website:
5. Opt-Out Instructions
You may cancel SMS messages at any time by replying STOP to any Othentica text message.
After you send STOP, you will receive one final confirmation message confirming that you have been unsubscribed.
If you later wish to receive SMS authentication messages again, you may re-enable SMS authentication through your Othentica account settings or re-enroll during the authentication process.
6. Help Instructions
If you need assistance with the messaging service, reply HELP to any Othentica SMS message.
You may also contact:
support@othentica.com
7. Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
Delivery depends on your wireless carrier and network availability.
8. Eligibility
You must have:
- A valid mobile phone number
- An active Othentica account
- Consent to receive authentication SMS messages
9. Privacy
Your privacy is important to us.
Please review our Privacy Policy:
https://www.othentica.com/privacy
10. Changes to this Program
Othentica may modify or discontinue this SMS program at any time.
Updated Terms & Conditions will be posted on our website.